Refund policy

Last updated: September 18, 2026

Requesting a return

You may request a return of an unused item within 30 days of delivery. The item must be in its original condition with its accessories and original packaging where reasonably available. Please contact us with your order number and the item you want to return before sending anything back. We will provide the return instructions and the correct address for that item.

Return shipping and location

For a change-of-mind return or an incorrect size or option you selected, you pay the return shipping cost. Our fulfillment partners may require returns to China, even when the original order shipped from a US warehouse. International return shipping can be expensive. We will confirm the destination before you send the parcel. We do not charge a restocking fee or deduct an outbound shipping charge where your original shipping was free.

Do not send a return to the address on the parcel or to our business contact address unless we instruct you to do so. Return authorization does not remove your statutory rights.

Damaged, faulty, incorrect or missing items

Contact us as soon as you notice an issue and include photos of the item and packaging where possible. We will arrange an appropriate replacement, refund or other remedy. You will not pay return shipping required to resolve a confirmed fault, shipping damage or our fulfillment error. Do not discard the item until we provide instructions. Your rights are not limited to our supplier's reimbursement policy or by the 30-day change-of-mind window.

Refunds

We will tell you whether a physical return is needed. Approved refunds are issued to your original payment method within 10 business days after we receive and inspect a required return, or after approval where no return is required. Your bank or payment provider may take additional time to display the credit. Applicable legal refund deadlines take precedence.

Cancellations and exchanges

Contact us promptly to request cancellation. If warehouse processing has not begun, we can cancel the order for a full refund. Once processing has begun, cancellation may no longer be possible, but eligible return rights still apply. For an exchange, contact us before placing a replacement order.

This policy does not exclude or limit consumer rights that cannot lawfully be excluded.

For product questions, order help or a return request, email japplesells@gmail.com or use our contact form.